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Shopper Info

How much will delivery of my order cost?

Our delivery charges are based on the number of bottles in your order. Each case can hold 12 bottles size 75cl bottles as shown below.

Cases Max Bottles UK Delivery Highlands & Islands Lowlands
         
0.5 6 £ 7.95 £ 24.95 £ 12.95
1 12 £ 7.95 £ 24.95 £ 15.95
2 24 £ 12.00 £ 32.00 £ 23.00
3 36 £ 16.00 £ 46.00 £ 29.00
4 48 £ 20.00 £ 60.00 £ 35.00
5 60 £ 25.00 £ 68.00 £ 42.00
6 72 £ 30.00 £ 68.00 £ 48.00
7 84 £ 35.00 £ 68.00 £ 55.00
Pallet 600 £ 48.00 £ 68.00 £ 65.00


Our delivery charges apply to UK addresses only. For other UK, European and Worldwide addresses, please contact us so that we may quote you the delivery charge.

Orders under £20 in value will incur a £10 postage charge.

Can my delivery be left in a garage or porch ?

Please note that all our consignments require a signature on receipt. We will NOT be able to leave your order without one, or leave unattended in a porch or garage etc. However we are able to leave it with a neighbour or alternative address if they can sign. Please indicate this on your order at the checkout should you require a different delivery address.

The Wine I want is out of stock, will you be getting any more in?

Occasionally some items will be out of stock or be removed from the site altogether if discontinued.

If you are interested in a particular item that you have seen previously on our site please e-mail us at orders@sandhamswine.co.uk  and we will try and advise you whether we are likely to stock the item again in the future and, if so, when.

Do your prices include VAT ?

All the prices on this website include VAT at 20%.

What cards do you accept?

We accept the following major Credit Cards :
Mastercard, Visa, Visa Electron, Delta, Maestro

What payment provider do you use, and are my credit card details safe?

All transactions use the Worldpay payment provider. Worldpay is the market leader in providing secure creditcard transactions to online stores, so all your personal details and credit card information are safe and secure.

For more information, visit www.worldpay.com

When will I be charged?

When you reach the final billing page and press 'Proceed to payment' you will be taken to the Worldpay payment screen. Once you have entered your details we will immediately contact your bank/card issuer for authorisation to take payment from your account.

If the payment is authorised, you will receive an e-mail within a few minutes confirming your order and payment will be taken from your account shortly afterwards.

If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

If the payment is not authorised by your bank or card issuer, you will be able to try again in case you have entered your card details incorrectly.

Do you accept payment by cheque?

We are happy to accept cheques by post and will despatch goods once the cheque has cleared through our account.

Please email orders@sandhamswine.co.uk  for further information as to how to pay in this way.

Are my personal details safe?

Yes, we promise to keep your personal details safe and will not pass them onto third parties or send you any spam. Ever.

How long will it take for my order to arrive?

We aim to despatch your order on the same day that we receive it and we use a next day delivery service, but do please allow up to 7 days for your delivery. If we are out of stock of a particular item we will contact you and advise you when we will be able to make your delivery if your order contains an out of stock item.

If you have any special delivery instructions or your order is particularly urgent please contact us and we will try to accommodate any special requirements you may have.

If you have a question about delivery then please contact us

Can I collect my order from your shop?

Yes, you can select this as a delivery option in the shopping basket

I need to change the delivery address of my order

If your order has not yet been dispatched then it may be possible to amend it. To change your delivery address please e-mail orders@sandhamswine.co.uk  with your Order Number and include details of the amendment(s) required.

We will then reply to your e-mail to either confirm that the amendment has been processed, or to advise if it has not been possible to amend the order for any reason.

If your order has already been dispatched then no order amendments are possible. You will need to return the order to us if you no longer require the item.

Can I cancel my order?

Under the EC/UK Distance Selling Regulations you have the right to cancel your order for any item purchased from Sandhams Wine for a full refund provided that it is returned to us in its original state and with its packaging intact.

Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to orders@sandhamswine.co.uk 

Once you have cancelled your order, the goods should be returned to us, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

I need to return an item.

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item if preferred.

Please return items to:

Sandhams Wine Merchants
3 South Street
Caistor
Lincolnshire
LN7 6UB

Part of my order is missing

Please accept our apologies if you have received your order and an item is missing.

Please email orders@sandhamswine.co.uk  quoting your order number and the missing item and we will investigate the matter further. We will rectify the situation as soon as possible and advise you as to our course of action.

I have an incorrect or damaged item.

Please accept our apologies if we have made a mistake with your order or sent you an incorrect item.

If this is the case please e-mail orders@sandhamswine.co.uk   quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If any item is damaged please contact us for instructions on how to proceed.

How long will it take to refund me?

Please allow 2 working days from receipt of a return for us to process a refund. Once we have done this you will receive an email confirmation. The email will be sent to the same email address as your Order Confirmation email was sent.

After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited back to your credit card. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, i.e. the card had been declined or has expired, we will send a cheque to your billing address within 2 working days.

When will I receive my replacement product?

Please allow 2 working days from receipt of a return for us process an exchange. Once the exchange has been dispatched we will advise you that it is on its way.

Do I have to pay for return postage?

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Why have you not refunded the delivery charge?

Delivery charges are non-refundable unless you have received a wrong or faulty item from us.

I am having problems using the website

Before contacting Sandhams Wine we recommend that if you are using a PC, then you check for updates on your computer using the Windows Update tool and make sure that you are using an up to date browser such as Internet Explorer 11.

If problems persist, please email orders@sandhamswine.co.uk  

Does the website use cookies?

Yes, the website uses cookies to record information about the items in your basket and your purchasing options.

I need to make a complaint

We are sorry if any customer feels the need to make a complaint but promise to deal with all complaints swiftly and professionally. If we have done something wrong then please let us know as soon as possible in writing and we will do our best to put things right and make sure that the mistake never happens again.

Any other questions

If you have a question that is not answered here then please contact us